School Policies

Our school year is divided into THREE sessions. Parents must register for an entire session.

The school-year sessions are split into two, five month (approx. 17-20 weeks each) sessions:

September to the end of January,
February to mid-June.
Our third and shortest session runs in the summer in July and August for 6 weeks.

Post-dated cheques: Parents may pay with post-dated monthly cheques, each one post-dated for the first day of each month for either session. There is a $10/month admin fee for all post-dated cheques. There is a $50 fee for NSF cheques.

Deposits: We sometimes allow parents to reserve a lesson time by paying a deposit. In these cases, all completed payments, including all post-dated cheques, must be completed ONE MONTH before lessons begin. Deposits are not refundable.

Cancelling and rescheduling lessons: Parents may cancel three lessons in any session, using our self-service portal, and rebook at another time. Rebooking depends on teachers' availability and is NOT guaranteed. Cancellation credits expire after 90 days or at the end of the session. We do not reschedule no-shows.

Holidays and vacations: U-Rock observes all statutory holidays as well as all provincial holidays. We are always OPEN on all various school board PD Days, so lessons are never cancelled at U-Rock on those days.

Bad weather: If Mother Nature throws a hissy fit, we still go on with lessons and we cannot provide alternate lesson times if you are unable to attend your lessons due to measures beyond our control. It's your decision if you want your child/teen to attend lessons, but lessons at U-Rock go on as scheduled regardless of the weather. With notice you may ask for an online lesson instead, at the same time as your in-person lesson.

In the event that you must withdraw your child/teen from private lessons prior to the end of your prepaid session:

One month’s written notification will be required and you will be charged a $150 cancellation fee. During this notice period your child may continue to attend lessons.
If you withdraw from lessons in the 1st month of any session, 31 days or less from the session start date, a $50 administration fee will be charged as well.
If you cancel your prepaid lessons before they start, a cancellation fees of $150 will be required, along with the equivalent sum of 4 weeks of lesson fees.
The following are not refundable: trial lessons, summer lessons, group lessons, lessons that included a promotional rate. Half school year pre-paid fees are subject to a deduction of $250 if purchased at a promo rate, workshops and other special events.
The deadline to cancel any private lessons for a partial, pro-rated refund is 60 days from the official start date of any half school year session. One month's notice payment (a minimum of 4 full weeks of prepaid lessons) is required at that time.
Students who are enrolled for our full school year session must give written notice no later than March 1st in order to qualify for cancellation of lessons.
If you join a session already in-progress, the official session start date (not the date your child started lessons) must be used re:the 60 day notice period. We ask that any families who want to "try out" our various lessons programs do so during our shorter summer session, then decide if a longer commitment is ideal for their rock stars.
For families who opt to pay by post-dated cheques, we reserve the right to hold an additional $150 cancellation charge, along with your final month payment during your notification period. Additional charges may apply if you give less than 31 days' notice at the start of any session. If you haven't begun your prepaid lessons yet, the same rules apply.
Families who sign up for any half-school year OR full school year session knowing they cannot attend a portion of their lessons will not be offered lesson credits. It is up to each family to decide if they want to commit to our half year or full year sessions, regardless of each one's ability to attend all lessons in any given session. We will not make any exceptions. This policy also includes all foreign exchange students who may have to leave the program before it is over, as well as families who move away mid-session.

We want your child's lessons to be productive and fun, so we insist on respectful behaviour. We don't tolerate rude, aggressive or destructive behaviour. We'll notify you if your child does not play by the rock 'n roll school rules. Our music gear is all top of the line pro quality and we expect our students to respect us and our property. Should damages ever occur, families will be notified immediately:

We have a three-strike system at U-Rock. This means any student who is not abiding by the rules or is behaving inappropriately will be given a verbal warning by their teacher, and if need be, given a second verbal warning. If a third warning is required, the student will be asked to leave their lesson immediately and sent home and an emailed note will be sent to parents. If the situation occurs again at another lesson, the student will be suspended. At that point, we reserve the right to terminate the student's lessons and parents will be notified in writing. There will be no refund in such a situation.

In 27 years of teaching at U-Rock we have only had to enforce this policy once. Terminating a student's lessons is not something we take lightly. However, if we feel any student is not respectful of our school rules, damages studio gear, disrespects a teacher, hurts or verbally offends any other students, or poses a risk to our personal or school property, we will not tolerate it. In such a situation, parents will be required to fully pay out the remainder of the session their child/teen is registered in at that time, and the student will not be allowed to return to the school under any circumstances.

Thanks for your support and understanding of our school policies. It is our practice to treat all families and students with fairness, respect and kindness and we hope you will understand that we cannot bend the U-Rock School rules for anyone.